HP Notebook battery recall and replacement: Everything you should know

HP Battery

HP has recalled batteries for select laptops manufactured between March 2013 to October 2016 due to the widespread fire caused to fault in batteries. As part of the program, over 140,000 HP laptop batteries have been recalled. The affected laptops include HP ProBook, HP Envy, Compaq Presario and HP Pavilion on which the faculty battery is used.

In 2016, HP had recalled 41000 batteries. At the time of writing, over 101,000 batteries have been recalled. However, you need not have to panic if you are in India since the company has recalled the batteries of the laptops sold in the US, Canada, and Mexico.

The official HP Notebook Computer Battery Safety Recall and Replacement Program page have requested all customers to check the battery. Even if you had checked the battery in the past and was informed that your battery is safe, you should check once again for safety purposes. According to HP, the batteries infused in the affected laptops pose a fire and burn hazard.

While few reports reveal that the batteries in few countries are affected, the official HP page provides an entirely different picture.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and were sold as accessories or spares, or provided as replacements through Support.

HP cautions customers against using laptop with affected battery

HP has advised customers not to work with the laptop which contains the affected battery. However, you can continue to work with the laptop by removing the battery and connecting to external power. HP has taken steps to notify customers about the problem. Moreover, the company will also provide a replacement battery for each verified and eligible laptops at no cost.

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Steps you should perform to verify HP battery

Follow the steps given below to verify whether your laptop battery has been affected or not

(1) Navigate to HP Notebook Computer Battery Safety Recall page

(2) Scroll down the page and download the HP Battery Program Validation Utility executable file, which is around 807 KB.

We installed HP CASL Framework and after that the HPBRCULauncher.exe file. The program immediately detected the battery of our HP laptop and provided with a message “No Recalled Battery Detected”.

HP Battery Program Validation Utility

It also displays the serial number and product number of our laptop. The program has a capability to check both Primary and Secondary batteries.

Manual verification of HP battery also possible

You can also select Validate Manually button. However, you should provide all the requested details such as serial number, battery bar code number, e-mail address and other specific information. HP will inform you whether your battery has been affected.

That said, the simple way to check the battery is to download the utility file and complete the process within 30 seconds. However, you should install the Microsoft .NET Framework 4.5 and HP CASL Framework before starting to install the battery checker executable file.

If you are using HP laptop, go ahead and verify whether your battery is safe or not.

Anand Narayanaswamy is the editor-in-chief of Netans. He was recognized as a Microsoft Most Valuable Professional (MVP) for 9 years (2002 to 2011) and currently part of MVP Reconnect program. He is also part of the prestigious ASPInsider program. Anand has published several articles and reviews related to various software and hardware products for various software and technology related websites. He is also active on social media and also participates as an Influencer for various brands. Anand can be reached at admin@netans.com