HP has recalled over 50,000 lithium-ion laptop batteries that are prone to catch fire due to overheating. According to HP, the batteries embedded into the laptops could overheat thereby causing fire. The company has announced a worldwide voluntary safety recall and replacement program for lithium-ion batteries in few select notebook computers and mobile workstations. Moreover, the laptops are liable to get fire causing severe burn injuries to customers.
It is to be noted that the recall process is only for the lithium-ion battery and not for the entire device. Moreover, the laptops with affected batteries were sold between December 2015 to December 2017. The list of laptops affected by the battery recall is mentioned below
- HP Probook 640 G2
- HP HP ProBook 645 G2
- HP ProBook 650 G2
- HP ProBook 655 G2
- HP ZBook 17 G3
- HP ZBook Studio G3
- HP HP x360 310 G2
- HP Pavilion x360
- HP ENVY m6
- HP 11 Notebook PC
- HP ProBook 640 G3
- HP ProBook 645 G3
- HP ProBook 650 G3
- HP ProBook 655 G3
- HP ZBook 17 G4
To determine whether your laptop is affected by the battery recall program, you need to install and run HP’s Validation Utility software. HP will provide you with a free replacement lithium-ion battery in partnership with HP service providers. Moreover, the batteries are also sold as accessories.
HP has issued an advisory regarding how to use the affected laptop. If your laptop is on the above list, then you need to change the setting to Battery Satefy Mode to enable your laptop to be used without depending on the battery. You can establish connectivity with any HP power adapter. It is absolutely essential to opt for this step until the laptop gets a replacement battery that is safe for consumption.
As a consumer, you need not have to pay any money to avail the battery replacement services. HP will provide you free of cost if your product is affected. You just need to carry the invoice, which you got at the time of purchase to confirm the ownership.
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