Vodafone India has announced that 2G customers in Haryana with feature phones will be able to perform quick recharges via SMS and missed calls. The purpose of this initiative is to enable customers to stay connected even during the lockdown.
The retail outlets are closed during the lockdown period and hence this mechanism will be highly beneficial for the 2G customers in Haryana. The company sources revealed to us that customer service personnel are going an extra mile to assist customers because of the lockdown. The 2G customers in Haryana can now recharge at Idea retail outlets and Idea customers can avail recharge at Vodafone retail outlets.
To perform the recharge process, customers in Haryana should send an SMS from their registered mobile number. You will have to give a missed call to a designated number in some cases.
The Vodafone Idea 2G recharge facility is currently live and can be used by customers using their registered mobile numbers. Vodafone Idea customer service teams are also creating awareness among customers on the steps required to access the benefits. If you don’t know the process, then the team will help you to recharge 2G feature phones to enable you to connect with friends and family.
The company is also leveraging the benefit of digital platforms via video links, GIFs, dockets that examines the process for undertaking recharge and effecting bill payments. Moreover, you will receive the details via myVodafone app, myIdea app including digital wallets. Vodafone Idea also requested digital-savvy customers to help their friends, relatives, and neighbors who are not familiar with digital platforms. That being said, Vodafone prepaid customers can now recharge at Idea retail outlets and vice versa as a matter of convenience.
Vodafone Idea customer service personnel in Haryana have been going through the extra mile in extreme lockdown conditions to enable customers to recharge their mobiles. With the majority of 2G customers in Haryana are senior citizens, the staff is currently rendering helpful services.
The contact details of the customer service associates have been put up outside the stores for customers needing personal intervention at various locations. Meanwhile, senior customer service managers are also involved in the management of customer requirements from KYC compliance, SIMEX procedures including resetting of handsets.
