When you think about a restaurant, the first thing that comes to mind is food, ambiance, perhaps conversations, and the hustle and bustle of feet and the fresh aroma of coffee too. No one ever thinks of IT technology. However, the incredible thing is, without this one fundamental aspect, a restaurant would not be able to do its business successfully, and sometimes not at all.
Don’t worry we can elaborate further for you. Restaurants all have a few items of technology literally from the front door all the way up to the table you sit on and order your food. It takes the same path as you would when you go into a place to eat. Some of them are simple and others a bit more complex, and essential, such as the POS system, read about the importance of this here. So, what are these techniques and IT services that keep restaurants up and running? This article takes a small dive into this topic as a matter of interest for many.
Must-Have Technologies found In Restaurants
Let’s start with the idea of ordering food. The technologies behind this include an online ordering system, a digital POS system (point of sale) and nowadays they have even leveled up to a digital ordering system which one can use right at their tables, this includes a tablet, your mobile phone, or an app. These are possibly some of the most important techs that restaurant owners need when they start their business.
When ordering online, there are three things it can benefit the eatery in, these include data Tracking for better marketing efforts, the accuracy of orders because the focus on your mobile phone whilst ordering is a lot better than having to quickly skim through a menu hurriedly, plus online ordering has been seeing to increase revenues tenfold for many establishments. Third-party apps can help establish these connections and make something as ordering food a much easier and simpler, not to mention an enjoyable experience.
Did you know that according to online sources, over 80% of places have a POS system https://www.buzztime.com/business/blog/top-restaurant-technologies/ and we’re not talking just the eating places but other businesses that are in the hospitality niches such as pubs, cafeterias, kiosks, to name a few? These too can integrate with digital systems and your mobile phones, that brings up a menu via scanning a QR code, and one can even make their payments through it efficiently, and all in one seating.
No more going up to the bar and waiting in line for hours to get one drink and having to do it again after an hour or two. Once you sit down you can do everything from concept to completion at your fingertips. In the current pandemic affecting the world right now, this is a significantly important digital option for the majority of places to have. Due to the social-distancing aspect of the COVID epidemic, a lot of restaurants have now implemented ordering and paying at your table via a tablet or your mobile phone, and it has taken the industry by storm.
When things Stop Working
With so much demand for this option in so many venues, the online traffic can get exhausting and things can start to breakdown or slow down. One of the leading architects in the IT business, Focus Connect, advises that the need to make sure these POS systems and equipment’s function efficiently and are safe from guest traffic due to public Wi-Fi connections has never been so vital throughout the world, as it has been in the past year.
When these system malfunctions begin to slow down, it could cause businesses to lose revenue, and never will they be returning customers. The recommendation is to have a good IT service to help keep things going as efficiently as they should be. When things break down, the loss of online time can be detrimental to a lot of services, which is why connecting to expert services to help fix any possible issues immediately and in real-time goes hand in hand with any new business efficiency.
Various issues such as the Wi-Fi not working, or the POS system is faulty, perhaps the music is not playing properly in the cafe, or the phone does not ring, even things such as the video cameras not working, can all affect the business in general and cost owners a significant amount of money getting them fixed, if not done properly the first time.
Having an IT solution at the touch of a button to fix any problems means you can focus on the things that matter, customer-service, building revenue, and save your staff from embarrassing situations.
